1. Which Branch of Brady to
Contact when a customer wants to inquire/order bearings?
A. Brady have two main branches in Pakistan.
Customers from Punjab and NWFP areas to contact Lahore
Office. Customers from Sindh and Balochistan to contact Karachi
Office. |
| 2. How soon can Brady deliver any
bearings? A. Brady carries inventory worth several crores.
So most of the common items as well as items where customers have given
advance planning, goods are available from stock. Else the delivery for
non standard and large dia bearings could be made between 3 - 6 months
generally. |
| 3. What is the minimum Order Value
and Minimum dispatch values acceptable to Brady?
A. Minimum Order Value acceptable is Rs.25000/-. Minimum Despatch Value
acceptable is Rs.10000/- due to documentation and handling charges.
However, in special cases for regular customers, we do not mind
accepting smaller values orders and dispatches on their request. |
| 4. How do I ensure smooth supplies
without any problem?
A. We expect our OEM customers to give their estimated yearly demand.
This will help us to negotiate better prices and book the Order in
advance with our principals. For Maintenance demand, we request the
customers to give us their annual consumption pattern for last 3 years.
We will enter into a annual rate contract and keep the inventory for
customers to ensure uninterrupted supplies. |
| 5. What are the details required
by Brady to send an official quote for the bearings?
A. 1) Correct Bearing No (with all suffix and prefix details). and it's
Manufacturers name.
2) Brand which is acceptable by Customer.
3) Quantity required immediately and annually.
4) Target Price if any.
5) Maximum Delivery period acceptable.
In case of non standard bearings where clear specification is not
available, we need to know the bearing type (i.e Ball bearing or Tapered
Roller Bearing or Needle Roller Bearing), manufacturer name, Dimensions,
Supported by Drawing or actual bearing Sample. |
| 6. There is a shining band on the
circumference of Outer Dia of the bearing. Is it a used bearing or some
manufacturing defect? A. This is a general doubt among most
of the customers that shining band on the Outer Dia circumference
appears due to fitment of the bearing in the housing. But this is a
totally wrong conception. This shining band on the outer Dia appears
while manufacturing of the bearing when the graphite shoes holding the
bearing are little worn out and bearing outer is rotating while grinding
the raceways. |
| 7. Some Part of the Bearing (Inner
or Outer or Both) is appearing grey in colour. Is it a good bearing?
A. This process is called "Black Tempering". To check the physical
damage or minor cracks, a sample lot of bearings from a particular batch
are coated with special chemicals to check any such damages. Such
Chemical coating helps in detecting very minor defects and cracks which
can not be detected otherwise. Such colour has no influence on the
quality or tolerance of the bearings. It is nothing but a standard
bearing only. |
| 8. The raceway of a Tapered Roller
Bearing cup or the Raceway of a Spherical Roller Bearing Outer, have a
Zigzag and Criss Cross finish. Why is it so ? Is it a used Bearing?
A. NO ! This is not a fitting mark or bad finish. Infact this is a much
higher finish achieved with a special process to get even a smoother
finish than normal. Due to this finish, the bearings have better life
due to minimal friction. |
| 9. All the suffix written on the
Box does not match with written on the bearing?
A. Since manufacturers produce the same bearing with many variations,
sometimes they do not write certain suffix on the bearing and print the
same only the cartoon box. |
| 10. The basic bearing numbers on
the bearing is printed differently on the bearing and the additional
suffix with different fonts and style. Is there some thing wrong with
this bearing? A. In some cases some of the suffix is
written on the bearing separately in an additional process while
checking the tolerance /run outs / clearance. If the basic numbering was
already done on the bearing before hand, then the suffix related to
above would be printed on the bearing at later stage and therefore may
look different. |
| 11. There is uneven / dull finish
on the outer race of the High precision Bearing, This creates a very
strong doubt that the subject bearing is used one?
A. High precision bearings have additional process to ensure very smooth
surfaces, very low axial/radial run outs as well as close boundary
dimensions. To achieve the same, bearing outer races are given super
finish some times which in turn makes them look dull and have uneven
finish by naked eye look. But the same bearing when checked with
necessary instruments, found to be much more smooth and very accurate in
size. |
| 12. When shall I preserve the
bearing for use at a later stage? A. Keep the bearing in
manufacturers original packing and do not touch the bearing with bare
hands. Our hands contain moisture and salt in perspiration. If touched
with bare hands, it would attract rust immediately. However, still if
you have to open the bearings from manufacturers packing for inspection
or some other reasons, please ensure to pack the same once again
carefully and make sure that there is sufficient anti rust lubricant
(oil or grease or both) has been applied properly and the same is
wrapped properly with plastic cover or some other antirust media |
| 13. How can a good quality
bearing fail prematurely? A. There are several reasons
which makes a high Quality bearing fail even with in an hour. Some of
the most common problems are Improper or wrong selection of Lubricant,
Improper fitment, Entering of fluid or foreign particles into the
bearing raceways, Sudden Jerk Load, Misalignment, Overheating of machine
or surrounding area, Passing of strong electrical current into machine,
wrong selection or preloads, clearance or tolerances. |
| 14. What is Guarantee and
Warrantee do the products carry when goods purchased from Brady?
A. Brady is authorized distributors for more than 15 Brands of
products. All goods purchased from Brady, carries direct guarantee and
warrantee from the original manufacturer. In case of any quality issues
or clarification, Brady will provide direct contact details of
manufacturers for any clarification. |
| 15. How do the customers can
ensure getting genuine bearings from any supplier?
A. 1) Always select a supplier with high reputation.
2) Ask for Proof of Import documents.
3) Insists for getting Modvat for all high value demands.
4) Check for all boundary dimensions as per manufacturers product
catalogs |